feat: 移除crisp客服
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@@ -59,11 +59,6 @@ class HIMenuView extends GetView<HIMenuController> implements HasSwipeConfig {
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MenuItem(
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iconName: 'icon-5',
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title: '在线客服',
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onTap: () => KRCommonUtil.kr_openCustomerService(),
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),
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const MenuItem(
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iconName: 'icon-5',
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title: '在线客服2',
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route: Routes.KR_CHATWOOT,
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),
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];
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@@ -1,10 +0,0 @@
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import 'package:get/get.dart';
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import '../controllers/kr_crisp_controller.dart';
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/// Crisp 聊天绑定
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class KRCrispBinding implements Bindings {
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@override
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void dependencies() {
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Get.lazyPut<KRCrispController>(() => KRCrispController());
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}
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}
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@@ -1,136 +0,0 @@
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import 'package:get/get.dart';
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import 'package:kaer_with_panels/app/common/app_config.dart';
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import 'package:kaer_with_panels/app/common/app_run_data.dart';
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import 'package:kaer_with_panels/app/localization/kr_language_utils.dart';
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import 'dart:io' show Platform;
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import 'dart:async';
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import '../../../services/kr_device_info_service.dart';
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import 'package:flutter/foundation.dart';
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// 移动平台使用原生 SDK
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import 'package:crisp_chat/crisp_chat.dart' as native_crisp;
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/// 🔧 P15 重构: Crisp 聊天控制器
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/// - 移动平台 (Android/iOS): 使用 crisp_chat 原生 SDK，解决 WebView 黑屏问题
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/// - 桌面平台 (macOS/Windows): 使用 crisp_sdk WebView 实现
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class KRCrispController extends GetxController {
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// ========== 移动平台 (原生 SDK) ==========
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native_crisp.CrispConfig? _nativeConfig;
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// ========== 共享状态 ==========
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final RxBool kr_isLoading = true.obs;
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final RxBool kr_isInitialized = false.obs;
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/// 是否为移动平台
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bool get _isMobilePlatform => Platform.isAndroid || Platform.isIOS;
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@override
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void onInit() {
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super.onInit();
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debugPrint('🐛 [KRCrispController] onInit triggered (Hash: ${hashCode})');
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if (_isMobilePlatform) {
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_kr_prepareMobileConfig();
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}
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}
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@override
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void onReady() {
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super.onReady();
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}
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// ==========================================
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// 移动平台方法 (Android/iOS - 原生 SDK)
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// ==========================================
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/// 准备移动平台 Crisp 配置
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void _kr_prepareMobileConfig() {
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try {
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kr_isLoading.value = false; // 原生 SDK 不需要加载状态
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final appData = KRAppRunData();
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final userEmail = appData.kr_account.value ?? '';
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final deviceId = KRDeviceInfoService().deviceId ?? 'unknown';
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final identifier = userEmail.isNotEmpty ? userEmail : deviceId;
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// 创建原生 SDK 配置
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_nativeConfig = native_crisp.CrispConfig(
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websiteID: '47fcc1ac-9674-4ab1-9e3c-6b5666f59a38',
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user: native_crisp.User(
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email: null,
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nickName: identifier,
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),
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);
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// 🔧 P15-Optim: 尝试在初始化时就设置 Session，而不是打开时
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final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'platform',
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value: Platform.isAndroid ? 'android' : 'ios',
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);
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'language',
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value: currentLanguage,
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);
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'device_id',
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value: deviceId,
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);
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kr_isInitialized.value = true;
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if (kDebugMode) {
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print('[P15-Mobile] Crisp 原生 SDK 配置及Session已预设');
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}
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} catch (e) {
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if (kDebugMode) {
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print('[P15-Mobile] 准备 Crisp 配置时出错: $e');
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}
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kr_isInitialized.value = false;
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}
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}
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/// 打开原生 Crisp 聊天界面 (移动平台)
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Future<void> kr_openNativeCrispChat() async {
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if (_nativeConfig == null) {
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if (kDebugMode) {
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print('[P15-Mobile] Crisp 配置未准备好');
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}
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// 尝试重新准备
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_kr_prepareMobileConfig();
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if (_nativeConfig == null) return;
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}
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try {
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if (kDebugMode) {
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print('[P15-Mobile] 正在打开 Crisp 原生聊天界面...');
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}
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await native_crisp.FlutterCrispChat.openCrispChat(config: _nativeConfig!);
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if (kDebugMode) {
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print('[P15-Mobile] Crisp 聊天界面已打开');
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}
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} catch (e) {
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if (kDebugMode) {
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print('[P15-Mobile] 打开 Crisp 聊天时出错: $e');
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}
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}
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}
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// ==========================================
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// 生命周期管理
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// ==========================================
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@override
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void onClose() {
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if (_isMobilePlatform) {
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// 移动平台：原生 SDK 无需手动清理
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if (kDebugMode) {
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print('[P15-Mobile] onClose - 原生 SDK 无需手动清理');
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}
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}
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super.onClose();
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}
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}
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@@ -1,149 +0,0 @@
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import 'package:flutter/material.dart';
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import 'package:flutter/foundation.dart' show kDebugMode;
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import 'package:get/get.dart';
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import 'package:flutter_screenutil/flutter_screenutil.dart';
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import 'dart:io' show Platform;
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import '../controllers/kr_crisp_controller.dart';
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import 'package:kaer_with_panels/app/localization/app_translations.dart';
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import 'package:kaer_with_panels/app/widgets/kr_app_text_style.dart';
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import '../../../widgets/kr_simple_loading.dart';
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/// 🔧 P15 重构: Crisp 客服聊天视图
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/// - 移动平台 (Android/iOS): 打开原生聊天界面后自动返回
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/// - 桌面平台 (macOS/Windows/Linux): 直接跳转外部浏览器，不进入此页面
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class KRCrispView extends GetView<KRCrispController> {
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const KRCrispView({Key? key}) : super(key: key);
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/// 是否为移动平台
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bool get _isMobilePlatform => Platform.isAndroid || Platform.isIOS;
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@override
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Widget build(BuildContext context) {
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return Scaffold(
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backgroundColor: Theme.of(context).scaffoldBackgroundColor,
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appBar: _kr_buildAppBar(context),
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body: _kr_buildBody(context),
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);
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}
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/// 构建导航栏
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PreferredSizeWidget _kr_buildAppBar(BuildContext context) {
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return AppBar(
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backgroundColor: Theme.of(context).cardColor,
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elevation: 0,
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title: Text(
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AppTranslations.kr_userInfo.customerService,
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style: KrAppTextStyle(
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color: Theme.of(context).textTheme.bodyMedium?.color,
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fontSize: 16,
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fontWeight: FontWeight.w500,
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),
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),
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leading: IconButton(
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icon: Icon(
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Icons.arrow_back_ios,
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size: 20.sp,
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color: Theme.of(context).textTheme.bodyMedium?.color,
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),
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onPressed: () => Get.back(),
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),
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);
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}
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/// 构建主体内容
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Widget _kr_buildBody(BuildContext context) {
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return Container(
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color: Theme.of(context).scaffoldBackgroundColor,
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child: Obx(() {
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if (!controller.kr_isInitialized.value) {
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return _kr_buildErrorView(context);
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}
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// 显示加载中界面，同时原生聊天界面在后台启动
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return _kr_buildLoadingView(context, '正在加载客服');
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}),
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);
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}
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/// 打开原生 Crisp 聊天界面 (移动平台)
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void _kr_openNativeCrispChat(BuildContext context) async {
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if (!controller.kr_isInitialized.value) {
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if (kDebugMode) {
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print('[P15-Mobile] Crisp 未初始化，无法打开聊天');
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}
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return;
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}
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try {
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if (kDebugMode) {
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print('[P15-Mobile] 正在打开原生 Crisp 聊天界面...');
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}
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// 打开原生聊天界面
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await controller.kr_openNativeCrispChat();
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} catch (e) {
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if (kDebugMode) {
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print('[P15-Mobile] 打开 Crisp 聊天时出错: $e');
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}
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}
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}
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/// 构建加载视图
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Widget _kr_buildLoadingView(BuildContext context, String message) {
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return Center(
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child: Column(
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mainAxisAlignment: MainAxisAlignment.center,
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children: [
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KRSimpleLoading(
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color: Colors.blue,
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size: 50.0,
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),
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if (message.isNotEmpty) SizedBox(height: 16.sp),
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if (message.isNotEmpty)
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Text(
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message,
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style: KrAppTextStyle(
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fontSize: 14,
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color: Theme.of(context).textTheme.bodyMedium?.color,
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),
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),
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],
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),
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);
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}
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/// 构建错误视图
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Widget _kr_buildErrorView(BuildContext context) {
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return Center(
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child: Column(
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mainAxisAlignment: MainAxisAlignment.center,
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children: [
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Icon(
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Icons.error_outline,
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size: 64.sp,
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color: Colors.red,
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),
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SizedBox(height: 16.sp),
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Text(
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'crisp.initFailed'.tr,
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style: KrAppTextStyle(
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fontSize: 16,
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color: Colors.red,
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),
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),
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SizedBox(height: 24.sp),
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ElevatedButton(
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onPressed: () {
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if (_isMobilePlatform) {
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_kr_openNativeCrispChat(context);
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} else {
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Get.back(); // 桌面端不应进入此页面，直接返回
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}
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},
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child: Text('common.retry'.tr),
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),
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],
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),
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);
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}
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}
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