feat: 移除crisp客服

lib/app/utils/kr_common_util.dart

@@ -1,12 +1,8 @@
-import 'dart:io';
 import 'package:flutter/material.dart';
 import 'package:get/get.dart';
-import 'package:url_launcher/url_launcher.dart';
 import '../widgets/kr_toast.dart';
-import '../common/app_config.dart';
 import '../routes/app_pages.dart';
 import '../widgets/dialogs/hi_dialog.dart';
-import '../modules/kr_crisp_chat/controllers/kr_crisp_controller.dart';
 
 class KRCommonUtil {
   /// 是否正在打开客服（防重复点击）
@@ -14,13 +10,7 @@ class KRCommonUtil {
 
   /// 预热客服（提前初始化控制器）
   static void kr_warmUpCustomerService() {
-    // 桌面端全部使用外部浏览器打开，无需预热
-    if (Platform.isAndroid || Platform.isIOS) {
-      if (!Get.isRegistered<KRCrispController>()) {
-        Get.put(KRCrispController(), permanent: true);
-        debugPrint('客服系统预热中（持久模式）...');
-      }
-    }
+    // 统一使用内置 Chatwoot 页面，无需预热原生 SDK
   }
 
   /// 打开客服
@@ -30,73 +20,18 @@ class KRCommonUtil {
       return;
     }
 
-    final websiteId =  '47fcc1ac-9674-4ab1-9e3c-6b5666f59a38'; // AppConfig.getInstance().kr_website_id;
-    if (websiteId.isEmpty) {
-      HIDialog.show(
-        title: '提示',
-        message: '加载失败',
-      );
-      return;
-    }
-
-    // 🔧 桌面端（Windows/macOS/Linux）直接跳转外部浏览器
-    if (Platform.isWindows || Platform.isMacOS || Platform.isLinux) {
-      _kr_isOpeningCustomerService = true;
-
-      // 显示加载提示
+    _kr_isOpeningCustomerService = true;
+    try {
       kr_showToast('userInfo.openingCustomerService'.tr);
-
-      // 直接使用 zh
-      final Uri url = Uri.parse(
-        'https://go.crisp.chat/chat/embed/?website_id=$websiteId&locale=zh',
-      );
-
-      try {
-        if (await canLaunchUrl(url)) {
-          await launchUrl(url, mode: LaunchMode.externalApplication);
-        } else {
-          kr_showToast("common.cannotOpenBrowser".tr);
-        }
-      } catch (e) {
-        kr_showToast("common.openLinkFailed".tr);
-      } finally {
-        // 延迟重置状态
-        Future.delayed(const Duration(seconds: 2), () {
-          _kr_isOpeningCustomerService = false;
-        });
-      }
-      return;
+      await Get.toNamed(Routes.KR_CHATWOOT);
+    } catch (e) {
+      debugPrint('打开客服失败: $e');
+      HIDialog.show(title: '提示', message: '加载失败');
+    } finally {
+      Future.delayed(const Duration(seconds: 2), () {
+        _kr_isOpeningCustomerService = false;
+      });
     }
-
-    // 移动平台 (Android/iOS)：直接调用原生 SDK，避免页面跳转闪烁
-    if (Platform.isAndroid || Platform.isIOS) {
-      _kr_isOpeningCustomerService = true;
-
-      // 预先显示加载提示（可选，原生 SDK 启动很快）
-      // kr_showToast('userInfo.openingCustomerService'.tr);
-
-      try {
-        // 优先使用已注册的控制器
-        KRCrispController crispController;
-        if (Get.isRegistered<KRCrispController>()) {
-          crispController = Get.find<KRCrispController>();
-        } else {
-          crispController = Get.put(KRCrispController(), permanent: true);
-        }
-        // 直接调用原生打开方法
-        await crispController.kr_openNativeCrispChat();
-      } catch (e) {
-        debugPrint('打开原生客服失败: $e');
-        // 如果原生失败，可以考虑降级到内置页面或报错
-        Get.toNamed(Routes.KR_CRISP);
-      } finally {
-        Future.delayed(const Duration(seconds: 2), () {
-          _kr_isOpeningCustomerService = false;
-        });
-      }
-      return;
-    }
-
   }
 
   /// 提示 meesage: 提示内容, toastPosition: 提示显示的位置, timeout: 显示时间（毫秒）
@@ -124,16 +59,16 @@ class KRCommonUtil {
   /// [bytes] 字节数
   static String kr_formatBytes(int bytes) {
     if (bytes <= 0) return "0 B";
-    
+
     const List<String> suffixes = ["B", "KB", "MB", "GB", "TB"];
     int i = 0;
     double value = bytes.toDouble();
-    
+
     while (value >= 1024 && i < suffixes.length - 1) {
       value /= 1024;
       i++;
     }
-    
+
     return "${value.toStringAsFixed(2)} ${suffixes[i]}";
   }
 }