feat: 移除crisp客服

lib/app/modules/hi_menu/views/hi_menu_view.dart

@@ -59,11 +59,6 @@ class HIMenuView extends GetView<HIMenuController> implements HasSwipeConfig {
       MenuItem(
         iconName: 'icon-5',
         title: '在线客服',
-        onTap: () => KRCommonUtil.kr_openCustomerService(),
-      ),
-      const MenuItem(
-        iconName: 'icon-5',
-        title: '在线客服2',
         route: Routes.KR_CHATWOOT,
       ),
     ];

lib/app/modules/kr_crisp_chat/bindings/kr_crisp_binding.dart

@@ -1,10 +0,0 @@
-import 'package:get/get.dart';
-import '../controllers/kr_crisp_controller.dart';
-
-/// Crisp 聊天绑定
-class KRCrispBinding implements Bindings {
-  @override
-  void dependencies() {
-    Get.lazyPut<KRCrispController>(() => KRCrispController());
-  }
-} 

lib/app/modules/kr_crisp_chat/controllers/kr_crisp_controller.dart

@@ -1,136 +0,0 @@
-import 'package:get/get.dart';
-import 'package:kaer_with_panels/app/common/app_config.dart';
-import 'package:kaer_with_panels/app/common/app_run_data.dart';
-import 'package:kaer_with_panels/app/localization/kr_language_utils.dart';
-import 'dart:io' show Platform;
-import 'dart:async';
-
-import '../../../services/kr_device_info_service.dart';
-import 'package:flutter/foundation.dart';
-
-// 移动平台使用原生 SDK
-import 'package:crisp_chat/crisp_chat.dart' as native_crisp;
-
-/// 🔧 P15 重构: Crisp 聊天控制器
-/// - 移动平台 (Android/iOS): 使用 crisp_chat 原生 SDK，解决 WebView 黑屏问题
-/// - 桌面平台 (macOS/Windows): 使用 crisp_sdk WebView 实现
-class KRCrispController extends GetxController {
-  // ========== 移动平台 (原生 SDK) ==========
-  native_crisp.CrispConfig? _nativeConfig;
-
-  // ========== 共享状态 ==========
-  final RxBool kr_isLoading = true.obs;
-  final RxBool kr_isInitialized = false.obs;
-
-  /// 是否为移动平台
-  bool get _isMobilePlatform => Platform.isAndroid || Platform.isIOS;
-
-  @override
-  void onInit() {
-    super.onInit();
-    debugPrint('🐛 [KRCrispController] onInit triggered (Hash: ${hashCode})');
-    if (_isMobilePlatform) {
-      _kr_prepareMobileConfig();
-    }
-  }
-
-  @override
-  void onReady() {
-    super.onReady();
-  }
-
-  // ==========================================
-  // 移动平台方法 (Android/iOS - 原生 SDK)
-  // ==========================================
-
-  /// 准备移动平台 Crisp 配置
-  void _kr_prepareMobileConfig() {
-    try {
-      kr_isLoading.value = false; // 原生 SDK 不需要加载状态
-
-      final appData = KRAppRunData();
-      final userEmail = appData.kr_account.value ?? '';
-      final deviceId = KRDeviceInfoService().deviceId ?? 'unknown';
-      final identifier = userEmail.isNotEmpty ? userEmail : deviceId;
-
-      // 创建原生 SDK 配置
-      _nativeConfig = native_crisp.CrispConfig(
-        websiteID: '47fcc1ac-9674-4ab1-9e3c-6b5666f59a38',
-        user: native_crisp.User(
-          email: null,
-          nickName: identifier,
-        ),
-      );
-      
-      // 🔧 P15-Optim: 尝试在初始化时就设置 Session，而不是打开时
-      final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
-      native_crisp.FlutterCrispChat.setSessionString(
-        key: 'platform',
-        value: Platform.isAndroid ? 'android' : 'ios',
-      );
-      native_crisp.FlutterCrispChat.setSessionString(
-        key: 'language',
-        value: currentLanguage,
-      );
-      native_crisp.FlutterCrispChat.setSessionString(
-        key: 'device_id',
-        value: deviceId,
-      );
-
-      kr_isInitialized.value = true;
-
-      if (kDebugMode) {
-        print('[P15-Mobile] Crisp 原生 SDK 配置及Session已预设');
-      }
-    } catch (e) {
-      if (kDebugMode) {
-        print('[P15-Mobile] 准备 Crisp 配置时出错: $e');
-      }
-      kr_isInitialized.value = false;
-    }
-  }
-
-  /// 打开原生 Crisp 聊天界面 (移动平台)
-  Future<void> kr_openNativeCrispChat() async {
-    if (_nativeConfig == null) {
-      if (kDebugMode) {
-        print('[P15-Mobile] Crisp 配置未准备好');
-      }
-      // 尝试重新准备
-      _kr_prepareMobileConfig();
-      if (_nativeConfig == null) return;
-    }
-
-    try {
-      if (kDebugMode) {
-        print('[P15-Mobile] 正在打开 Crisp 原生聊天界面...');
-      }
-
-      await native_crisp.FlutterCrispChat.openCrispChat(config: _nativeConfig!);
-
-      if (kDebugMode) {
-        print('[P15-Mobile] Crisp 聊天界面已打开');
-      }
-    } catch (e) {
-      if (kDebugMode) {
-        print('[P15-Mobile] 打开 Crisp 聊天时出错: $e');
-      }
-    }
-  }
-
-  // ==========================================
-  // 生命周期管理
-  // ==========================================
-
-  @override
-  void onClose() {
-    if (_isMobilePlatform) {
-      // 移动平台：原生 SDK 无需手动清理
-      if (kDebugMode) {
-        print('[P15-Mobile] onClose - 原生 SDK 无需手动清理');
-      }
-    }
-
-    super.onClose();
-  }
-}

lib/app/modules/kr_crisp_chat/views/kr_crisp_view.dart

@@ -1,149 +0,0 @@
-import 'package:flutter/material.dart';
-import 'package:flutter/foundation.dart' show kDebugMode;
-import 'package:get/get.dart';
-import 'package:flutter_screenutil/flutter_screenutil.dart';
-import 'dart:io' show Platform;
-import '../controllers/kr_crisp_controller.dart';
-import 'package:kaer_with_panels/app/localization/app_translations.dart';
-import 'package:kaer_with_panels/app/widgets/kr_app_text_style.dart';
-import '../../../widgets/kr_simple_loading.dart';
-
-/// 🔧 P15 重构: Crisp 客服聊天视图
-/// - 移动平台 (Android/iOS): 打开原生聊天界面后自动返回
-/// - 桌面平台 (macOS/Windows/Linux): 直接跳转外部浏览器，不进入此页面
-class KRCrispView extends GetView<KRCrispController> {
-  const KRCrispView({Key? key}) : super(key: key);
-
-  /// 是否为移动平台
-  bool get _isMobilePlatform => Platform.isAndroid || Platform.isIOS;
-
-  @override
-  Widget build(BuildContext context) {
-    return Scaffold(
-      backgroundColor: Theme.of(context).scaffoldBackgroundColor,
-      appBar: _kr_buildAppBar(context),
-      body: _kr_buildBody(context),
-    );
-  }
-
-  /// 构建导航栏
-  PreferredSizeWidget _kr_buildAppBar(BuildContext context) {
-    return AppBar(
-      backgroundColor: Theme.of(context).cardColor,
-      elevation: 0,
-      title: Text(
-        AppTranslations.kr_userInfo.customerService,
-        style: KrAppTextStyle(
-          color: Theme.of(context).textTheme.bodyMedium?.color,
-          fontSize: 16,
-          fontWeight: FontWeight.w500,
-        ),
-      ),
-      leading: IconButton(
-        icon: Icon(
-          Icons.arrow_back_ios,
-          size: 20.sp,
-          color: Theme.of(context).textTheme.bodyMedium?.color,
-        ),
-        onPressed: () => Get.back(),
-      ),
-    );
-  }
-
-  /// 构建主体内容
-  Widget _kr_buildBody(BuildContext context) {
-    return Container(
-      color: Theme.of(context).scaffoldBackgroundColor,
-      child: Obx(() {
-        if (!controller.kr_isInitialized.value) {
-          return _kr_buildErrorView(context);
-        }
-        // 显示加载中界面，同时原生聊天界面在后台启动
-        return _kr_buildLoadingView(context, '正在加载客服');
-      }),
-    );
-  }
-
-  /// 打开原生 Crisp 聊天界面 (移动平台)
-  void _kr_openNativeCrispChat(BuildContext context) async {
-    if (!controller.kr_isInitialized.value) {
-      if (kDebugMode) {
-        print('[P15-Mobile] Crisp 未初始化，无法打开聊天');
-      }
-      return;
-    }
-
-    try {
-      if (kDebugMode) {
-        print('[P15-Mobile] 正在打开原生 Crisp 聊天界面...');
-      }
-
-      // 打开原生聊天界面
-      await controller.kr_openNativeCrispChat();
-    } catch (e) {
-      if (kDebugMode) {
-        print('[P15-Mobile] 打开 Crisp 聊天时出错: $e');
-      }
-    }
-  }
-
-  /// 构建加载视图
-  Widget _kr_buildLoadingView(BuildContext context, String message) {
-    return Center(
-      child: Column(
-        mainAxisAlignment: MainAxisAlignment.center,
-        children: [
-          KRSimpleLoading(
-            color: Colors.blue,
-            size: 50.0,
-          ),
-          if (message.isNotEmpty) SizedBox(height: 16.sp),
-          if (message.isNotEmpty)
-            Text(
-              message,
-              style: KrAppTextStyle(
-                fontSize: 14,
-                color: Theme.of(context).textTheme.bodyMedium?.color,
-              ),
-            ),
-        ],
-      ),
-    );
-  }
-
-  /// 构建错误视图
-  Widget _kr_buildErrorView(BuildContext context) {
-    return Center(
-      child: Column(
-        mainAxisAlignment: MainAxisAlignment.center,
-        children: [
-          Icon(
-            Icons.error_outline,
-            size: 64.sp,
-            color: Colors.red,
-          ),
-          SizedBox(height: 16.sp),
-          Text(
-            'crisp.initFailed'.tr,
-            style: KrAppTextStyle(
-              fontSize: 16,
-              color: Colors.red,
-            ),
-          ),
-          SizedBox(height: 24.sp),
-          ElevatedButton(
-            onPressed: () {
-              if (_isMobilePlatform) {
-                _kr_openNativeCrispChat(context);
-              } else {
-                 Get.back(); // 桌面端不应进入此页面，直接返回
-              }
-            },
-            child: Text('common.retry'.tr),
-          ),
-        ],
-      ),
-    );
-  }
-
-}

lib/app/routes/app_pages.dart

@@ -12,8 +12,6 @@ import 'package:kaer_with_panels/app/modules/hi_anti_lost/views/hi_anti_lost_vie
 
 import '../modules/kr_chatwoot/bindings/kr_chatwoot_binding.dart';
 import '../modules/kr_chatwoot/views/kr_chatwoot_view.dart';
-import '../modules/kr_crisp_chat/bindings/kr_crisp_binding.dart';
-import '../modules/kr_crisp_chat/views/kr_crisp_view.dart';
 import '../modules/kr_delete_account/bindings/kr_delete_account_binding.dart';
 import '../modules/kr_delete_account/views/kr_delete_account_view.dart';
 import '../modules/kr_home/bindings/kr_home_binding.dart';
@@ -109,12 +107,6 @@ class AppPages {
       binding: KROrderStatusBinding(),
       popGesture: false,
     ),
-    GetPage(
-      name: _Paths.KR_CRISP,
-      page: () => SwipeWrapper.detect(() => const KRCrispView()),
-      binding: KRCrispBinding(),
-      popGesture: false,
-    ),
     GetPage(
       name: _Paths.HI_NODE_LIST,
       page: () => SwipeWrapper.detect(() => const HINodePageView()),

lib/app/routes/app_routes.dart

@@ -18,7 +18,6 @@ abstract class Routes {
   static const KR_MESSAGE = _Paths.KR_MESSAGE;
   static const KR_DELETE_ACCOUNT = _Paths.KR_DELETE_ACCOUNT;
   static const KR_ORDER_STATUS = '/kr-order-status';
-  static const KR_CRISP = _Paths.KR_CRISP;
   static const KR_DEVICE_MANAGEMENT = _Paths.KR_DEVICE_MANAGEMENT;
   static const HI_MENU = _Paths.HI_MENU;
   static const HI_NODE_LIST = _Paths.HI_NODE_LIST;
@@ -44,7 +43,6 @@ abstract class _Paths {
   static const KR_PURCHASE_MEMBERSHIP = '/kr-purchase-membership';
   static const KR_MESSAGE = '/kr-message';
   static const KR_DELETE_ACCOUNT = '/kr-delete-account';
-  static const KR_CRISP = '/kr-crisp';
   static const KR_DEVICE_MANAGEMENT = '/kr-device-management';
   static const HI_MENU = '/hi_menu';
   static const HI_NODE_LIST = '/hi_node_list';

lib/app/utils/kr_common_util.dart

@@ -1,12 +1,8 @@
-import 'dart:io';
 import 'package:flutter/material.dart';
 import 'package:get/get.dart';
-import 'package:url_launcher/url_launcher.dart';
 import '../widgets/kr_toast.dart';
-import '../common/app_config.dart';
 import '../routes/app_pages.dart';
 import '../widgets/dialogs/hi_dialog.dart';
-import '../modules/kr_crisp_chat/controllers/kr_crisp_controller.dart';
 
 class KRCommonUtil {
   /// 是否正在打开客服（防重复点击）
@@ -14,13 +10,7 @@ class KRCommonUtil {
 
   /// 预热客服（提前初始化控制器）
   static void kr_warmUpCustomerService() {
-    // 桌面端全部使用外部浏览器打开，无需预热
+    // 统一使用内置 Chatwoot 页面，无需预热原生 SDK
-    if (Platform.isAndroid || Platform.isIOS) {
-      if (!Get.isRegistered<KRCrispController>()) {
-        Get.put(KRCrispController(), permanent: true);
-        debugPrint('客服系统预热中（持久模式）...');
-      }
-    }
   }
 
   /// 打开客服
@@ -30,73 +20,18 @@ class KRCommonUtil {
       return;
     }
 
-    final websiteId =  '47fcc1ac-9674-4ab1-9e3c-6b5666f59a38'; // AppConfig.getInstance().kr_website_id;
+    _kr_isOpeningCustomerService = true;
-    if (websiteId.isEmpty) {
+    try {
-      HIDialog.show(
-        title: '提示',
-        message: '加载失败',
-      );
-      return;
-    }
-
-    // 🔧 桌面端（Windows/macOS/Linux）直接跳转外部浏览器
-    if (Platform.isWindows || Platform.isMacOS || Platform.isLinux) {
-      _kr_isOpeningCustomerService = true;
-
-      // 显示加载提示
       kr_showToast('userInfo.openingCustomerService'.tr);
-
+      await Get.toNamed(Routes.KR_CHATWOOT);
-      // 直接使用 zh
+    } catch (e) {
-      final Uri url = Uri.parse(
+      debugPrint('打开客服失败: $e');
-        'https://go.crisp.chat/chat/embed/?website_id=$websiteId&locale=zh',
+      HIDialog.show(title: '提示', message: '加载失败');
-      );
+    } finally {
-
+      Future.delayed(const Duration(seconds: 2), () {
-      try {
+        _kr_isOpeningCustomerService = false;
-        if (await canLaunchUrl(url)) {
+      });
-          await launchUrl(url, mode: LaunchMode.externalApplication);
-        } else {
-          kr_showToast("common.cannotOpenBrowser".tr);
-        }
-      } catch (e) {
-        kr_showToast("common.openLinkFailed".tr);
-      } finally {
-        // 延迟重置状态
-        Future.delayed(const Duration(seconds: 2), () {
-          _kr_isOpeningCustomerService = false;
-        });
-      }
-      return;
     }
-
-    // 移动平台 (Android/iOS)：直接调用原生 SDK，避免页面跳转闪烁
-    if (Platform.isAndroid || Platform.isIOS) {
-      _kr_isOpeningCustomerService = true;
-
-      // 预先显示加载提示（可选，原生 SDK 启动很快）
-      // kr_showToast('userInfo.openingCustomerService'.tr);
-
-      try {
-        // 优先使用已注册的控制器
-        KRCrispController crispController;
-        if (Get.isRegistered<KRCrispController>()) {
-          crispController = Get.find<KRCrispController>();
-        } else {
-          crispController = Get.put(KRCrispController(), permanent: true);
-        }
-        // 直接调用原生打开方法
-        await crispController.kr_openNativeCrispChat();
-      } catch (e) {
-        debugPrint('打开原生客服失败: $e');
-        // 如果原生失败，可以考虑降级到内置页面或报错
-        Get.toNamed(Routes.KR_CRISP);
-      } finally {
-        Future.delayed(const Duration(seconds: 2), () {
-          _kr_isOpeningCustomerService = false;
-        });
-      }
-      return;
-    }
-
   }
 
   /// 提示 meesage: 提示内容, toastPosition: 提示显示的位置, timeout: 显示时间（毫秒）

pubspec.lock

@@ -241,14 +241,6 @@ packages:
       url: "https://pub.dev"
     source: hosted
     version: "3.2.0"
-  crisp_chat:
-    dependency: "direct main"
-    description:
-      name: crisp_chat
-      sha256: "938a6b771e9aa83ef57c043ac7e06be6b434dcf5f6a74c0e35a0d4f5a6d31be8"
-      url: "https://pub.dev"
-    source: hosted
-    version: "2.4.1"
   cross_file:
     dependency: transitive
     description:

pubspec.yaml

@@ -73,7 +73,6 @@ dependencies:
   window_manager: ^0.4.3
   url_launcher: ^6.3.1
   flutter_inappwebview: ^6.1.5 # 最新稳定版本
-  crisp_chat: 2.4.1  # 🔧 P15: 移动平台使用原生 SDK，解决 WebView 黑屏问题
   protocol_handler_windows: ^0.2.0
   share_plus: ^7.2.2