fix: 删除macos平台的依赖，桌面平台一律跳转到网页
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ac65aaa227
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b90d451bcc
@ -10,8 +10,6 @@ import 'package:flutter/foundation.dart';
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// 移动平台使用原生 SDK
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import 'package:crisp_chat/crisp_chat.dart' as native_crisp;
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// 桌面平台使用 WebView SDK
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import 'package:crisp_sdk/crisp_sdk.dart' as webview_crisp;
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/// 🔧 P15 重构: Crisp 聊天控制器
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/// - 移动平台 (Android/iOS): 使用 crisp_chat 原生 SDK，解决 WebView 黑屏问题
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@ -20,11 +18,6 @@ class KRCrispController extends GetxController {
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// ========== 移动平台 (原生 SDK) ==========
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native_crisp.CrispConfig? _nativeConfig;
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// ========== 桌面平台 (WebView SDK) ==========
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webview_crisp.CrispController? crispController;
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Completer<void>? _kr_initializationCompleter;
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bool _kr_isDisposed = false;
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// ========== 共享状态 ==========
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final RxBool kr_isLoading = true.obs;
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final RxBool kr_isInitialized = false.obs;
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@ -35,10 +28,9 @@ class KRCrispController extends GetxController {
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@override
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void onInit() {
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super.onInit();
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debugPrint('🐛 [KRCrispController] onInit triggered (Hash: ${hashCode})');
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if (_isMobilePlatform) {
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_kr_prepareMobileConfig();
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} else {
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_kr_prepareDesktopInitialization();
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}
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}
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@ -69,11 +61,26 @@ class KRCrispController extends GetxController {
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nickName: identifier,
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),
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);
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// 🔧 P15-Optim: 尝试在初始化时就设置 Session，而不是打开时
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final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'platform',
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value: Platform.isAndroid ? 'android' : 'ios',
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);
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'language',
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value: currentLanguage,
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);
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'device_id',
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value: deviceId,
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);
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kr_isInitialized.value = true;
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if (kDebugMode) {
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print('[P15-Mobile] Crisp 原生 SDK 配置已准备');
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print('[P15-Mobile] Crisp 原生 SDK 配置及Session已预设');
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}
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} catch (e) {
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if (kDebugMode) {
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@ -89,7 +96,9 @@ class KRCrispController extends GetxController {
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if (kDebugMode) {
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print('[P15-Mobile] Crisp 配置未准备好');
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}
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return;
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// 尝试重新准备
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_kr_prepareMobileConfig();
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if (_nativeConfig == null) return;
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}
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try {
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@ -99,23 +108,6 @@ class KRCrispController extends GetxController {
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await native_crisp.FlutterCrispChat.openCrispChat(config: _nativeConfig!);
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// 设置会话数据
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final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
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final deviceId = KRDeviceInfoService().deviceId ?? 'unknown';
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'platform',
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value: Platform.isAndroid ? 'android' : 'ios',
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);
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'language',
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value: currentLanguage,
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);
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native_crisp.FlutterCrispChat.setSessionString(
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key: 'device_id',
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value: deviceId,
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);
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if (kDebugMode) {
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print('[P15-Mobile] Crisp 聊天界面已打开');
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}
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@ -126,172 +118,19 @@ class KRCrispController extends GetxController {
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}
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}
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// ==========================================
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// 桌面平台方法 (macOS/Windows - WebView SDK)
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// ==========================================
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/// 准备桌面平台初始化
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Future<void> _kr_prepareDesktopInitialization() async {
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if (_kr_isDisposed) return;
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_kr_initializationCompleter = Completer<void>();
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try {
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kr_isLoading.value = true;
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await kr_initializeDesktopCrisp();
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if (!_kr_isDisposed) {
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kr_isInitialized.value = true;
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}
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} catch (e) {
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if (kDebugMode) {
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print('[P15-Desktop] 初始化 Crisp 时出错: $e');
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}
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if (!_kr_isDisposed) {
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kr_isInitialized.value = false;
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}
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} finally {
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if (!_kr_isDisposed) {
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kr_isLoading.value = false;
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}
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_kr_initializationCompleter?.complete();
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}
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}
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/// 初始化桌面平台 Crisp (WebView)
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Future<void> kr_initializeDesktopCrisp() async {
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if (_kr_isDisposed) return;
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try {
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final appData = KRAppRunData();
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final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
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final userEmail = appData.kr_account.value ?? '';
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final deviceId = KRDeviceInfoService().deviceId ?? 'unknown';
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final identifier = userEmail.isNotEmpty ? userEmail : deviceId;
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String locale = _getLocaleForCrisp(currentLanguage);
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if (_kr_isDisposed) return;
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// 初始化 WebView Crisp 控制器
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crispController = webview_crisp.CrispController(
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websiteId: AppConfig.getInstance().kr_website_id,
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locale: locale,
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);
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if (_kr_isDisposed) {
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crispController = null;
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return;
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}
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// 设置用户信息
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crispController?.register(
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user: webview_crisp.CrispUser(
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email: identifier,
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nickname: identifier,
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),
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);
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if (_kr_isDisposed) {
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crispController = null;
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return;
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}
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// 设置会话数据
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crispController?.setSessionData({
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'platform': Platform.isWindows ? 'windows' : 'macos',
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'language': currentLanguage,
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'app_version': '1.0.0',
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'device_id': deviceId,
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});
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if (kDebugMode) {
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print('[P15-Desktop] Crisp WebView 初始化完成');
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}
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} catch (e) {
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if (kDebugMode) {
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print('[P15-Desktop] 初始化 Crisp 时出错: $e');
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}
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crispController = null;
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rethrow;
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}
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}
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/// 根据应用语言代码获取 Crisp locale
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String _getLocaleForCrisp(String languageCode) {
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switch (languageCode) {
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case 'zh_CN':
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case 'zh':
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return 'zh';
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case 'zh_TW':
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case 'zhHant':
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return 'zh-tw';
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case 'es':
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return 'es';
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case 'ja':
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return 'ja';
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case 'ru':
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return 'ru';
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case 'et':
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return 'et';
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case 'en':
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default:
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return 'en';
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}
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}
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// ==========================================
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// 生命周期管理
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// ==========================================
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@override
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void onClose() {
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_kr_isDisposed = true;
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if (_isMobilePlatform) {
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// 移动平台：原生 SDK 无需手动清理
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if (kDebugMode) {
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print('[P15-Mobile] onClose - 原生 SDK 无需手动清理');
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}
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} else {
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// 桌面平台：清理 WebView 资源
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_kr_cleanupDesktopResources();
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}
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super.onClose();
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}
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/// 清理桌面平台资源
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Future<void> _kr_cleanupDesktopResources() async {
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try {
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if (_kr_initializationCompleter != null &&
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!_kr_initializationCompleter!.isCompleted) {
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try {
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await _kr_initializationCompleter!.future.timeout(
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const Duration(milliseconds: 500),
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onTimeout: () {
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if (!_kr_initializationCompleter!.isCompleted) {
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_kr_initializationCompleter!.complete();
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}
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},
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);
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} catch (e) {
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// 忽略超时错误
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}
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}
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if (kr_isInitialized.value || kr_isLoading.value) {
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crispController = null;
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kr_isInitialized.value = false;
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kr_isLoading.value = false;
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if (kDebugMode) {
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print('[P15-Desktop] Crisp WebView 资源已清理');
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}
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}
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} catch (e) {
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if (kDebugMode) {
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print('[P15-Desktop] 清理资源时出错: $e');
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}
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}
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}
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}
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@ -8,12 +8,9 @@ import 'package:kaer_with_panels/app/localization/app_translations.dart';
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import 'package:kaer_with_panels/app/widgets/kr_app_text_style.dart';
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import '../../../widgets/kr_simple_loading.dart';
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// 桌面平台使用 WebView SDK
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import 'package:crisp_sdk/crisp_sdk.dart' as webview_crisp;
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/// 🔧 P15 重构: Crisp 客服聊天视图
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/// - 移动平台 (Android/iOS): 打开原生聊天界面后自动返回
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/// - 桌面平台 (macOS/Windows): 在页面内嵌入 WebView
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/// - 桌面平台 (macOS/Windows/Linux): 直接跳转外部浏览器，不进入此页面
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class KRCrispView extends GetView<KRCrispController> {
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const KRCrispView({Key? key}) : super(key: key);
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@ -58,30 +55,11 @@ class KRCrispView extends GetView<KRCrispController> {
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return Container(
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color: Theme.of(context).scaffoldBackgroundColor,
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child: Obx(() {
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// ========== 移动平台 ==========
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if (_isMobilePlatform) {
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if (!controller.kr_isInitialized.value) {
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return _kr_buildErrorView(context);
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}
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// 显示加载中界面，同时原生聊天界面在后台启动
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return _kr_buildLoadingView(context, '正在加载客服');
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if (!controller.kr_isInitialized.value) {
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return _kr_buildErrorView(context);
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}
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// ========== 桌面平台 ==========
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if (controller.kr_isLoading.value) {
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return _kr_buildLoadingView(context, '正在初始化客服系统');
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}
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if (controller.kr_isInitialized.value && controller.crispController != null) {
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// 桌面平台：嵌入 WebView
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return webview_crisp.CrispView(
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crispController: controller.crispController!,
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clearCache: true,
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onSessionIdReceived: _kr_onSessionIdReceived,
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);
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}
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return _kr_buildErrorView(context);
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// 显示加载中界面，同时原生聊天界面在后台启动
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return _kr_buildLoadingView(context, '正在加载客服');
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}),
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);
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}
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@ -158,7 +136,7 @@ class KRCrispView extends GetView<KRCrispController> {
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if (_isMobilePlatform) {
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_kr_openNativeCrispChat(context);
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} else {
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controller.kr_initializeDesktopCrisp();
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Get.back(); // 桌面端不应进入此页面，直接返回
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}
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},
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child: Text('common.retry'.tr),
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@ -168,8 +146,4 @@ class KRCrispView extends GetView<KRCrispController> {
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);
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}
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/// 处理会话 ID 接收事件 (桌面平台)
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void _kr_onSessionIdReceived(String sessionId) {
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debugPrint('[P15-Desktop] Crisp 会话 ID: $sessionId');
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}
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}
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@ -14,7 +14,8 @@ class KRCommonUtil {
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/// 预热客服（提前初始化控制器）
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static void kr_warmUpCustomerService() {
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if (Platform.isAndroid || Platform.isIOS || Platform.isMacOS) {
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// 桌面端全部使用外部浏览器打开，无需预热
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if (Platform.isAndroid || Platform.isIOS) {
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if (!Get.isRegistered<KRCrispController>()) {
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Get.put(KRCrispController(), permanent: true);
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debugPrint('客服系统预热中（持久模式）...');
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@ -38,8 +39,8 @@ class KRCommonUtil {
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return;
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}
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// 🔧 Windows 端直接跳转外部浏览器
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if (Platform.isWindows) {
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// 🔧 桌面端（Windows/macOS/Linux）直接跳转外部浏览器
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if (Platform.isWindows || Platform.isMacOS || Platform.isLinux) {
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_kr_isOpeningCustomerService = true;
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// 显示加载提示
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@ -96,15 +97,6 @@ class KRCommonUtil {
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return;
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}
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// macOS/桌面平台：跳转内置页面 (WebView 实现)
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_kr_isOpeningCustomerService = true;
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Get.toNamed(Routes.KR_CRISP);
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// 延迟重置状态
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Future.delayed(const Duration(seconds: 2), () {
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_kr_isOpeningCustomerService = false;
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});
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}
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/// 提示 meesage: 提示内容, toastPosition: 提示显示的位置, timeout: 显示时间（毫秒）
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@ -74,7 +74,6 @@ dependencies:
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url_launcher: ^6.3.1
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flutter_inappwebview: ^6.1.5 # 最新稳定版本
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crisp_chat: ^2.4.3 # 🔧 P15: 移动平台使用原生 SDK，解决 WebView 黑屏问题
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crisp_sdk: ^1.1.0 # 🔧 P15: 桌面平台继续使用 WebView 实现
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protocol_handler_windows: ^0.2.0
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share_plus: ^7.2.2
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