fix: 删除macos平台的依赖，桌面平台一律跳转到网页

lib/app/modules/kr_crisp_chat/controllers/kr_crisp_controller.dart

@@ -10,8 +10,6 @@ import 'package:flutter/foundation.dart';
 
 // 移动平台使用原生 SDK
 import 'package:crisp_chat/crisp_chat.dart' as native_crisp;
-// 桌面平台使用 WebView SDK
-import 'package:crisp_sdk/crisp_sdk.dart' as webview_crisp;
 
 /// 🔧 P15 重构: Crisp 聊天控制器
 /// - 移动平台 (Android/iOS): 使用 crisp_chat 原生 SDK，解决 WebView 黑屏问题
@@ -20,11 +18,6 @@ class KRCrispController extends GetxController {
   // ========== 移动平台 (原生 SDK) ==========
   native_crisp.CrispConfig? _nativeConfig;
 
-  // ========== 桌面平台 (WebView SDK) ==========
-  webview_crisp.CrispController? crispController;
-  Completer<void>? _kr_initializationCompleter;
-  bool _kr_isDisposed = false;
-
   // ========== 共享状态 ==========
   final RxBool kr_isLoading = true.obs;
   final RxBool kr_isInitialized = false.obs;
@@ -35,10 +28,9 @@ class KRCrispController extends GetxController {
   @override
   void onInit() {
     super.onInit();
+    debugPrint('🐛 [KRCrispController] onInit triggered (Hash: ${hashCode})');
     if (_isMobilePlatform) {
       _kr_prepareMobileConfig();
-    } else {
-      _kr_prepareDesktopInitialization();
     }
   }
 
@@ -69,11 +61,26 @@ class KRCrispController extends GetxController {
           nickName: identifier,
         ),
       );
+      
+      // 🔧 P15-Optim: 尝试在初始化时就设置 Session，而不是打开时
+      final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
+      native_crisp.FlutterCrispChat.setSessionString(
+        key: 'platform',
+        value: Platform.isAndroid ? 'android' : 'ios',
+      );
+      native_crisp.FlutterCrispChat.setSessionString(
+        key: 'language',
+        value: currentLanguage,
+      );
+      native_crisp.FlutterCrispChat.setSessionString(
+        key: 'device_id',
+        value: deviceId,
+      );
 
       kr_isInitialized.value = true;
 
       if (kDebugMode) {
-        print('[P15-Mobile] Crisp 原生 SDK 配置已准备');
+        print('[P15-Mobile] Crisp 原生 SDK 配置及Session已预设');
       }
     } catch (e) {
       if (kDebugMode) {
@@ -89,7 +96,9 @@ class KRCrispController extends GetxController {
       if (kDebugMode) {
         print('[P15-Mobile] Crisp 配置未准备好');
       }
-      return;
+      // 尝试重新准备
+      _kr_prepareMobileConfig();
+      if (_nativeConfig == null) return;
     }
 
     try {
@@ -99,23 +108,6 @@ class KRCrispController extends GetxController {
 
       await native_crisp.FlutterCrispChat.openCrispChat(config: _nativeConfig!);
 
-      // 设置会话数据
-      final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
-      final deviceId = KRDeviceInfoService().deviceId ?? 'unknown';
-
-      native_crisp.FlutterCrispChat.setSessionString(
-        key: 'platform',
-        value: Platform.isAndroid ? 'android' : 'ios',
-      );
-      native_crisp.FlutterCrispChat.setSessionString(
-        key: 'language',
-        value: currentLanguage,
-      );
-      native_crisp.FlutterCrispChat.setSessionString(
-        key: 'device_id',
-        value: deviceId,
-      );
-
       if (kDebugMode) {
         print('[P15-Mobile] Crisp 聊天界面已打开');
       }
@@ -126,172 +118,19 @@ class KRCrispController extends GetxController {
     }
   }
 
-  // ==========================================
-  // 桌面平台方法 (macOS/Windows - WebView SDK)
-  // ==========================================
-
-  /// 准备桌面平台初始化
-  Future<void> _kr_prepareDesktopInitialization() async {
-    if (_kr_isDisposed) return;
-
-    _kr_initializationCompleter = Completer<void>();
-
-    try {
-      kr_isLoading.value = true;
-      await kr_initializeDesktopCrisp();
-      if (!_kr_isDisposed) {
-        kr_isInitialized.value = true;
-      }
-    } catch (e) {
-      if (kDebugMode) {
-        print('[P15-Desktop] 初始化 Crisp 时出错: $e');
-      }
-      if (!_kr_isDisposed) {
-        kr_isInitialized.value = false;
-      }
-    } finally {
-      if (!_kr_isDisposed) {
-        kr_isLoading.value = false;
-      }
-      _kr_initializationCompleter?.complete();
-    }
-  }
-
-  /// 初始化桌面平台 Crisp (WebView)
-  Future<void> kr_initializeDesktopCrisp() async {
-    if (_kr_isDisposed) return;
-
-    try {
-      final appData = KRAppRunData();
-      final currentLanguage = KRLanguageUtils.getCurrentLanguageCode();
-      final userEmail = appData.kr_account.value ?? '';
-      final deviceId = KRDeviceInfoService().deviceId ?? 'unknown';
-      final identifier = userEmail.isNotEmpty ? userEmail : deviceId;
-
-      String locale = _getLocaleForCrisp(currentLanguage);
-
-      if (_kr_isDisposed) return;
-
-      // 初始化 WebView Crisp 控制器
-      crispController = webview_crisp.CrispController(
-        websiteId: AppConfig.getInstance().kr_website_id,
-        locale: locale,
-      );
-
-      if (_kr_isDisposed) {
-        crispController = null;
-        return;
-      }
-
-      // 设置用户信息
-      crispController?.register(
-        user: webview_crisp.CrispUser(
-          email: identifier,
-          nickname: identifier,
-        ),
-      );
-
-      if (_kr_isDisposed) {
-        crispController = null;
-        return;
-      }
-
-      // 设置会话数据
-      crispController?.setSessionData({
-        'platform': Platform.isWindows ? 'windows' : 'macos',
-        'language': currentLanguage,
-        'app_version': '1.0.0',
-        'device_id': deviceId,
-      });
-
-      if (kDebugMode) {
-        print('[P15-Desktop] Crisp WebView 初始化完成');
-      }
-    } catch (e) {
-      if (kDebugMode) {
-        print('[P15-Desktop] 初始化 Crisp 时出错: $e');
-      }
-      crispController = null;
-      rethrow;
-    }
-  }
-
-  /// 根据应用语言代码获取 Crisp locale
-  String _getLocaleForCrisp(String languageCode) {
-    switch (languageCode) {
-      case 'zh_CN':
-      case 'zh':
-        return 'zh';
-      case 'zh_TW':
-      case 'zhHant':
-        return 'zh-tw';
-      case 'es':
-        return 'es';
-      case 'ja':
-        return 'ja';
-      case 'ru':
-        return 'ru';
-      case 'et':
-        return 'et';
-      case 'en':
-      default:
-        return 'en';
-    }
-  }
-
   // ==========================================
   // 生命周期管理
   // ==========================================
 
   @override
   void onClose() {
-    _kr_isDisposed = true;
-
     if (_isMobilePlatform) {
       // 移动平台：原生 SDK 无需手动清理
       if (kDebugMode) {
         print('[P15-Mobile] onClose - 原生 SDK 无需手动清理');
       }
-    } else {
-      // 桌面平台：清理 WebView 资源
-      _kr_cleanupDesktopResources();
     }
 
     super.onClose();
   }
-
-  /// 清理桌面平台资源
-  Future<void> _kr_cleanupDesktopResources() async {
-    try {
-      if (_kr_initializationCompleter != null &&
-          !_kr_initializationCompleter!.isCompleted) {
-        try {
-          await _kr_initializationCompleter!.future.timeout(
-            const Duration(milliseconds: 500),
-            onTimeout: () {
-              if (!_kr_initializationCompleter!.isCompleted) {
-                _kr_initializationCompleter!.complete();
-              }
-            },
-          );
-        } catch (e) {
-          // 忽略超时错误
-        }
-      }
-
-      if (kr_isInitialized.value || kr_isLoading.value) {
-        crispController = null;
-        kr_isInitialized.value = false;
-        kr_isLoading.value = false;
-
-        if (kDebugMode) {
-          print('[P15-Desktop] Crisp WebView 资源已清理');
-        }
-      }
-    } catch (e) {
-      if (kDebugMode) {
-        print('[P15-Desktop] 清理资源时出错: $e');
-      }
-    }
-  }
 }

lib/app/modules/kr_crisp_chat/views/kr_crisp_view.dart

@@ -8,12 +8,9 @@ import 'package:kaer_with_panels/app/localization/app_translations.dart';
 import 'package:kaer_with_panels/app/widgets/kr_app_text_style.dart';
 import '../../../widgets/kr_simple_loading.dart';
 
-// 桌面平台使用 WebView SDK
-import 'package:crisp_sdk/crisp_sdk.dart' as webview_crisp;
-
 /// 🔧 P15 重构: Crisp 客服聊天视图
 /// - 移动平台 (Android/iOS): 打开原生聊天界面后自动返回
-/// - 桌面平台 (macOS/Windows): 在页面内嵌入 WebView
+/// - 桌面平台 (macOS/Windows/Linux): 直接跳转外部浏览器，不进入此页面
 class KRCrispView extends GetView<KRCrispController> {
   const KRCrispView({Key? key}) : super(key: key);
 
@@ -58,30 +55,11 @@ class KRCrispView extends GetView<KRCrispController> {
     return Container(
       color: Theme.of(context).scaffoldBackgroundColor,
       child: Obx(() {
-        // ========== 移动平台 ==========
+        if (!controller.kr_isInitialized.value) {
-        if (_isMobilePlatform) {
+          return _kr_buildErrorView(context);
-          if (!controller.kr_isInitialized.value) {
-            return _kr_buildErrorView(context);
-          }
-          // 显示加载中界面，同时原生聊天界面在后台启动
-          return _kr_buildLoadingView(context, '正在加载客服');
         }
-
+        // 显示加载中界面，同时原生聊天界面在后台启动
-        // ========== 桌面平台 ==========
+        return _kr_buildLoadingView(context, '正在加载客服');
-        if (controller.kr_isLoading.value) {
-          return _kr_buildLoadingView(context, '正在初始化客服系统');
-        }
-
-        if (controller.kr_isInitialized.value && controller.crispController != null) {
-          // 桌面平台：嵌入 WebView
-          return webview_crisp.CrispView(
-            crispController: controller.crispController!,
-            clearCache: true,
-            onSessionIdReceived: _kr_onSessionIdReceived,
-          );
-        }
-
-        return _kr_buildErrorView(context);
       }),
     );
   }
@@ -158,7 +136,7 @@ class KRCrispView extends GetView<KRCrispController> {
               if (_isMobilePlatform) {
                 _kr_openNativeCrispChat(context);
               } else {
-                controller.kr_initializeDesktopCrisp();
+                 Get.back(); // 桌面端不应进入此页面，直接返回
               }
             },
             child: Text('common.retry'.tr),
@@ -168,8 +146,4 @@ class KRCrispView extends GetView<KRCrispController> {
     );
   }
 
-  /// 处理会话 ID 接收事件 (桌面平台)
-  void _kr_onSessionIdReceived(String sessionId) {
-    debugPrint('[P15-Desktop] Crisp 会话 ID: $sessionId');
-  }
 }

lib/app/utils/kr_common_util.dart

@@ -14,7 +14,8 @@ class KRCommonUtil {
 
   /// 预热客服（提前初始化控制器）
   static void kr_warmUpCustomerService() {
-    if (Platform.isAndroid || Platform.isIOS || Platform.isMacOS) {
+    // 桌面端全部使用外部浏览器打开，无需预热
+    if (Platform.isAndroid || Platform.isIOS) {
       if (!Get.isRegistered<KRCrispController>()) {
         Get.put(KRCrispController(), permanent: true);
         debugPrint('客服系统预热中（持久模式）...');
@@ -38,8 +39,8 @@ class KRCommonUtil {
       return;
     }
 
-    // 🔧 Windows 端直接跳转外部浏览器
+    // 🔧 桌面端（Windows/macOS/Linux）直接跳转外部浏览器
-    if (Platform.isWindows) {
+    if (Platform.isWindows || Platform.isMacOS || Platform.isLinux) {
       _kr_isOpeningCustomerService = true;
 
       // 显示加载提示
@@ -96,15 +97,6 @@ class KRCommonUtil {
       return;
     }
 
-    // macOS/桌面平台：跳转内置页面 (WebView 实现)
-    _kr_isOpeningCustomerService = true;
-
-    Get.toNamed(Routes.KR_CRISP);
-
-    // 延迟重置状态
-    Future.delayed(const Duration(seconds: 2), () {
-      _kr_isOpeningCustomerService = false;
-    });
   }
 
   /// 提示 meesage: 提示内容, toastPosition: 提示显示的位置, timeout: 显示时间（毫秒）

pubspec.yaml

@@ -74,7 +74,6 @@ dependencies:
   url_launcher: ^6.3.1
   flutter_inappwebview: ^6.1.5 # 最新稳定版本
   crisp_chat: ^2.4.3  # 🔧 P15: 移动平台使用原生 SDK，解决 WebView 黑屏问题
-  crisp_sdk: ^1.1.0   # 🔧 P15: 桌面平台继续使用 WebView 实现
   protocol_handler_windows: ^0.2.0
   share_plus: ^7.2.2