📝 docs: Add documentation
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# Order Management
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The Order Management module processes user purchase orders, which is the core of system revenue and business processes.
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## Overview
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### Order List
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View and manage all orders:
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- **Order Number**: Unique order identifier
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- **User Info**: Buyer name and email
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- **Product Info**: Purchased product name and specs
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- **Amount**: Paid amount and original price
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- **Payment Method**: Alipay/WeChat/Crypto, etc.
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- **Status**: Pending/Paid/Completed/Canceled/Refunded
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- **Created**: Order creation time
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- **Paid**: Payment completion time
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### Order Filtering
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Quickly find specific orders:
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- **By Status**: Pending/Paid/Completed, etc.
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- **By Date Range**: Today/This week/This month/Custom
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- **By Payment**: Filter by payment channel
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- **By User**: View specific user's orders
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- **By Product**: View specific product sales
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- **By Amount**: Filter by order amount range
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### Create Order
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Manually create order for user:
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#### Select User
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- Search existing user
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- Or create new user
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- Fill in user basic info
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#### Select Product
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- Choose package from product list
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- Set purchase quantity
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- View price details
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#### Discount Settings
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- Apply coupons
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- Manual discount
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- Balance deduction
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- Points deduction
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#### Order Notes
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- Add order notes
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- Mark special orders
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- Record communications
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### Order Details
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View complete order information:
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#### Basic Info
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- Order number and creation time
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- User info and contact
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- Product details and specs
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- Order amount breakdown
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#### Payment Info
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- Payment method and transaction number
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- Payment time and status
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- Third-party platform order number
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- Payment proof (if any)
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#### Order Status
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- Current order status
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- Status change history
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- Operation log records
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#### After-sales Info
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- Refund request records
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- Customer service communications
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- Issue resolution progress
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## Order Operations
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### Order Review
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Review pending orders:
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- **Auto Review**: Online payment auto-complete
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- **Manual Review**: Bank transfer needs confirmation
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- **Approve**: Activate service and notify user
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- **Reject**: Reject order with reason
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### Order Processing
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Process paid orders:
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- **Auto Activation**: Auto-activate after payment
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- **Manual Activation**: Admin manually activates
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- **Delayed Activation**: Set future activation time
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- **Batch Processing**: Process multiple orders
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### Order Cancellation
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Cancel unpaid or abnormal orders:
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- **User Cancel**: User actively cancels
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- **Timeout Cancel**: Not paid within time limit
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- **Admin Cancel**: Admin manually cancels
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- **System Cancel**: Auto-cancel on anomaly detection
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### Order Refund
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Process refund requests:
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#### Refund Review
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- Review refund reason
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- Evaluate refund validity
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- Decide whether to approve
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#### Refund Processing
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- **Full Refund**: Return full order amount
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- **Partial Refund**: Return partial amount
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- **Refund to Balance**: Refund to user account
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- **Original Return**: Refund to original payment method
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#### Post-refund
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- Revoke activated services
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- Update user account status
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- Record refund reason and result
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## Payment Management
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### Payment Methods
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Support multiple payment channels:
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- **Alipay**: QR code/Face-to-face payment
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- **WeChat Pay**: QR code/H5 payment
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- **Cryptocurrency**: USDT/BTC, etc.
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- **Bank Transfer**: Offline transfer
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- **Balance Payment**: Use account balance
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### Payment Config
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Configure payment channel parameters:
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- **Merchant Info**: Merchant ID/Key
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- **Payment Callback**: Async notification URL
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- **Payment Limits**: Min/Max payment amount
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- **Transaction Fees**: Fee rate and bearer
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### Payment Callback
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Handle payment platform callbacks:
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- **Verify Signature**: Verify callback data authenticity
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- **Update Status**: Update order payment status
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- **Activate Service**: Auto-activate purchased service
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- **Send Notification**: Notify user of successful payment
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## Order Statistics
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### Sales Statistics
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Analyze order sales data:
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- **Order Count**: Total orders and growth trend
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- **Order Amount**: Total sales and average order value
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- **Conversion Rate**: Order conversion analysis
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- **Repurchase Rate**: User repurchase situation
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### Payment Statistics
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Analyze payment method usage:
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- **Payment Method Share**: Alipay/WeChat share
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- **Payment Success Rate**: Success rate per channel
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- **Payment Duration**: Time from order to payment
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### Product Statistics
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Analyze product sales:
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- **Best Sellers**: Top-selling products
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- **Revenue Contribution**: Revenue share per product
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- **Stock Alert**: Low-stock products
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## Order Export
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Export order data for analysis:
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### Export Options
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- **Export Format**: Excel/CSV/PDF
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- **Export Range**: All/Filtered results
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- **Export Fields**: Custom export fields
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- **Data Masking**: Mask sensitive information
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### Export Purposes
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- **Financial Reconciliation**: Verify revenue data
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- **Data Analysis**: Conduct business analysis
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- **Report Generation**: Generate sales reports
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- **Backup Archive**: Data backup and archive
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## Abnormal Order Handling
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### Anomaly Types
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- **Duplicate Payment**: Same order paid multiple times
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- **Payment Not Received**: Paid but system didn't receive
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- **Amount Mismatch**: Payment amount differs from order
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- **Malicious Orders**: Fraud or fake orders
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### Handling Process
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1. **Identify Anomaly**: System auto-marks or manual detection
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2. **Investigate**: Check payment records and logs
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3. **Contact User**: Communicate to confirm situation
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4. **Resolution**: Refund/Resend/Manual handling
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5. **Record**: Document process and result
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## Order Security
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### Risk Control
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- **Identity Verification**: Require user verification
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- **Payment Limits**: Set per-transaction limits
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- **Anomaly Detection**: Detect abnormal payment behavior
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- **Blacklist**: Block malicious users
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### Anti-fraud
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- **Rate Limiting**: Limit order frequency
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- **IP Detection**: Detect abnormal IP behavior
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- **Device Fingerprint**: Identify duplicate devices
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- **Manual Review**: Review suspicious orders
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## Best Practices
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- Process pending orders promptly
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- Ensure payment callback stability
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- Regularly reconcile financial data
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- Respond quickly to refund requests
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- Maintain complete operation logs
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- Analyze order data to optimize operations
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## Troubleshooting
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### Payment Successful But Not Received
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Steps:
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1. Check payment platform order status
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2. Review payment callback logs
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3. Manually trigger callback processing
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4. Contact payment platform support
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### Cannot Cancel Order
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Possible reasons:
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1. Order already paid
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2. Service already activated
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3. Insufficient system permissions
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### Refund Failed
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Check:
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1. Is refund API configured correctly
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2. Is account balance sufficient
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3. Is refund info complete
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4. Has refund deadline passed
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## Next Steps
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- [Coupon Management](/admin/commerce/coupons) - Create promotions
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- [User Management](/admin/users-support/users) - Manage user accounts
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- [Financial Statistics](/admin/logs/balance) - View transaction details
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