diff --git a/internal/logic/lottery/draw/service.go b/internal/logic/lottery/draw/service.go
index 9e5a90a..32fe9d3 100644
--- a/internal/logic/lottery/draw/service.go
+++ b/internal/logic/lottery/draw/service.go
@@ -422,12 +422,12 @@ func (s *Service) dispatchOrEnqueueClaim(ctx context.Context, tx *gorm.DB, req R
 		return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: "谢谢参与"}, pendingClaimInfo{}, nil
 	}
 	if s.deps.Registry == nil {
-		return lottery.DispatchResult{State: lottery.DispatchStatePendingClaim, Message: "等待人工发放"}, pendingClaimInfo{}, nil
+		return lottery.DispatchResult{State: lottery.DispatchStatePendingClaim, Message: "请凭此截图直接联系人工客服兑换奖励。"}, pendingClaimInfo{}, nil
 	}
 	prizeHandler, err := s.deps.Registry.MustGet(prize.Type)
 	if err != nil {
 		if errors.Is(err, lottery.ErrHandlerNotRegistered) {
-			return lottery.DispatchResult{State: lottery.DispatchStatePendingClaim, Message: "等待人工发放"}, pendingClaimInfo{}, nil
+			return lottery.DispatchResult{State: lottery.DispatchStatePendingClaim, Message: "请凭此截图直接联系人工客服兑换奖励。"}, pendingClaimInfo{}, nil
 		}
 		return lottery.DispatchResult{}, pendingClaimInfo{}, wrapInternal(err)
 	}
@@ -472,7 +472,7 @@ func (s *Service) dispatchOrEnqueueClaim(ctx context.Context, tx *gorm.DB, req R
 	}
 	return lottery.DispatchResult{
 			State:   lottery.DispatchStatePendingClaim,
-			Message: "等待填写领奖信息",
+			Message: "请凭此截图直接联系人工客服兑换奖励。",
 		}, pendingClaimInfo{
 			ExpiresAt:       expiresAt,
 			ClaimFormSchema: schema,
diff --git a/internal/logic/lottery/draw/service_test.go b/internal/logic/lottery/draw/service_test.go
index a088749..7206e2c 100644
--- a/internal/logic/lottery/draw/service_test.go
+++ b/internal/logic/lottery/draw/service_test.go
@@ -1008,7 +1008,7 @@ func TestDraw_E2E_VPNDurationAutoCreatesSubscription(t *testing.T) {
 	if !res.Claim.AutoClaimed {
 		t.Fatalf("expected AutoClaimed=true, got %+v", res.Claim)
 	}
-	if res.Message != "已新建订阅并加 5 天" {
+	if !strings.Contains(res.Message, "免费时长将会自动添加") {
 		t.Fatalf("expected auto-create message, got %q", res.Message)
 	}
 	if res.Prize == nil || res.Prize.Type != lottery.PrizeTypeVPNDuration {
@@ -1072,7 +1072,7 @@ func TestDraw_E2E_VPNDurationNoPlanSkipsGrant(t *testing.T) {
 	if err != nil {
 		t.Fatalf("Draw: %v", err)
 	}
-	if !strings.Contains(res.Message, "跳过") {
+	if !strings.Contains(res.Message, "免费时长将会自动添加") {
 		t.Fatalf("expected skip message, got %q", res.Message)
 	}
 	if err := mock.ExpectationsWereMet(); err != nil {
diff --git a/internal/logic/lottery/handler/vpn_duration.go b/internal/logic/lottery/handler/vpn_duration.go
index 24081a2..c157310 100644
--- a/internal/logic/lottery/handler/vpn_duration.go
+++ b/internal/logic/lottery/handler/vpn_duration.go
@@ -105,6 +105,12 @@ type vpnDurationPayload struct {
 	Message         string `json:"message"`
 }
 
+// vpnDurationUserMessage 是免费时长中奖后返回给用户的提示文案（N=中奖天数，动态）。
+// 内部对账用的详细结果仍写在 ledger.payload.message（如"已加 N 天到订阅"）。
+func vpnDurationUserMessage(days int) string {
+	return fmt.Sprintf("稍后您的 %d 天免费时长将会自动添加至您的账户。如果超过24小时未添加成功，请联系人工客服处理。", days)
+}
+
 // Dispatch 在 caller 的事务内发放订阅时长。
 func (h *VPNDurationHandler) Dispatch(ctx context.Context, tx *gorm.DB, req lottery.DispatchRequest) (lottery.DispatchResult, error) {
 	if tx == nil {
@@ -151,7 +157,7 @@ func (h *VPNDurationHandler) Dispatch(ctx context.Context, tx *gorm.DB, req lott
 		if payload.Message == "" {
 			payload.Message = "已加到订阅"
 		}
-		return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: payload.Message}, nil
+		return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: vpnDurationUserMessage(cfg.DurationDays)}, nil
 	}
 
 	// 未存在 → 真实发放。查用户的活跃订阅。
@@ -174,7 +180,7 @@ func (h *VPNDurationHandler) Dispatch(ctx context.Context, tx *gorm.DB, req lott
 			if err := h.writeBackPayload(ctx, tx, row.Id, payload); err != nil {
 				return lottery.DispatchResult{}, err
 			}
-			return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: payload.Message}, nil
+			return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: vpnDurationUserMessage(cfg.DurationDays)}, nil
 		}
 		payload := vpnDurationPayload{
 			EffectiveUserID: effectiveUserID,
@@ -184,7 +190,7 @@ func (h *VPNDurationHandler) Dispatch(ctx context.Context, tx *gorm.DB, req lott
 		if err := h.writeBackPayload(ctx, tx, row.Id, payload); err != nil {
 			return lottery.DispatchResult{}, err
 		}
-		return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: payload.Message}, nil
+		return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: vpnDurationUserMessage(cfg.DurationDays)}, nil
 	}
 	if findErr != nil {
 		return lottery.DispatchResult{}, fmt.Errorf("find active subscribe for user %d: %w", effectiveUserID, findErr)
@@ -218,7 +224,7 @@ func (h *VPNDurationHandler) Dispatch(ctx context.Context, tx *gorm.DB, req lott
 	if err := h.writeBackPayload(ctx, tx, row.Id, payload); err != nil {
 		return lottery.DispatchResult{}, err
 	}
-	return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: payload.Message}, nil
+	return lottery.DispatchResult{State: lottery.DispatchStateAutoClaimed, Message: vpnDurationUserMessage(cfg.DurationDays)}, nil
 }
 
 // findActiveSubscribe 优先走 UserModel.FindActiveSubscribe；未找到则回退到
diff --git a/internal/logic/lottery/handler/vpn_duration_test.go b/internal/logic/lottery/handler/vpn_duration_test.go
index 4064fef..d533abc 100644
--- a/internal/logic/lottery/handler/vpn_duration_test.go
+++ b/internal/logic/lottery/handler/vpn_duration_test.go
@@ -130,7 +130,7 @@ func TestVPNDuration_IdempotentHitReturnsStoredMessage(t *testing.T) {
 	if res.State != lottery.DispatchStateAutoClaimed {
 		t.Fatalf("expected auto_claimed, got %q", res.State)
 	}
-	if res.Message != "已加 3 天到订阅" {
+	if !strings.Contains(res.Message, "免费时长将会自动添加") {
 		t.Fatalf("expected stored message, got %q", res.Message)
 	}
 }
@@ -176,7 +176,7 @@ func TestVPNDuration_NoActiveSubscribeSkipsWithoutError(t *testing.T) {
 	if res.State != lottery.DispatchStateAutoClaimed {
 		t.Fatalf("expected auto_claimed even on skip, got %q", res.State)
 	}
-	if !strings.Contains(res.Message, "跳过") {
+	if !strings.Contains(res.Message, "免费时长将会自动添加") {
 		t.Fatalf("expected skip message, got %q", res.Message)
 	}
 }
@@ -234,7 +234,7 @@ func TestVPNDuration_ExtendsExistingExpireTime(t *testing.T) {
 	if !updateCalled {
 		t.Fatalf("expected UpdateSubscribe to be called")
 	}
-	if res.Message != "已加 3 天到订阅" {
+	if !strings.Contains(res.Message, "免费时长将会自动添加") {
 		t.Fatalf("unexpected message: %q", res.Message)
 	}
 }
@@ -395,7 +395,7 @@ func TestVPNDuration_NoActiveSubscribeCreatesSubscription(t *testing.T) {
 	if res.State != lottery.DispatchStateAutoClaimed {
 		t.Fatalf("expected auto_claimed, got %q", res.State)
 	}
-	if res.Message != "已新建订阅并加 5 天" {
+	if !strings.Contains(res.Message, "免费时长将会自动添加") {
 		t.Fatalf("unexpected message: %q", res.Message)
 	}
 }
@@ -439,7 +439,7 @@ func TestVPNDuration_NoActiveSubscribeNoPlanStillSkips(t *testing.T) {
 	if err != nil {
 		t.Fatalf("Dispatch: %v", err)
 	}
-	if !strings.Contains(res.Message, "跳过") {
+	if !strings.Contains(res.Message, "免费时长将会自动添加") {
 		t.Fatalf("expected skip message, got %q", res.Message)
 	}
 }