fix: 修改客服

2026-01-09 01:36:24 -08:00
parent eb4fad64cb
commit ac65aaa227
12 changed files with 435 additions and 191 deletions
@@ -1,7 +1,112 @@
+import 'dart:io';
 import 'package:flutter/material.dart';
+import 'package:get/get.dart';
+import 'package:url_launcher/url_launcher.dart';
 import '../widgets/kr_toast.dart';
+import '../common/app_config.dart';
+import '../routes/app_pages.dart';
+import '../widgets/dialogs/hi_dialog.dart';
+import '../modules/kr_crisp_chat/controllers/kr_crisp_controller.dart';

 class KRCommonUtil {
+  /// 是否正在打开客服（防重复点击）
+  static bool _kr_isOpeningCustomerService = false;
+
+  /// 预热客服（提前初始化控制器）
+  static void kr_warmUpCustomerService() {
+    if (Platform.isAndroid || Platform.isIOS || Platform.isMacOS) {
+      if (!Get.isRegistered<KRCrispController>()) {
+        Get.put(KRCrispController(), permanent: true);
+        debugPrint('客服系统预热中（持久模式）...');
+      }
+    }
+  }
+
+  /// 打开客服
+  static Future<void> kr_openCustomerService() async {
+    // 🔧 防重复点击
+    if (_kr_isOpeningCustomerService) {
+      return;
+    }
+
+    final websiteId = AppConfig.getInstance().kr_website_id;
+    if (websiteId.isEmpty) {
+      HIDialog.show(
+        title: '提示',
+        message: '加载失败',
+      );
+      return;
+    }
+
+    // 🔧 Windows 端直接跳转外部浏览器
+    if (Platform.isWindows) {
+      _kr_isOpeningCustomerService = true;
+
+      // 显示加载提示
+      kr_showToast('userInfo.openingCustomerService'.tr);
+
+      // 直接使用 zh
+      final Uri url = Uri.parse(
+        'https://go.crisp.chat/chat/embed/?website_id=$websiteId&locale=zh',
+      );
+
+      try {
+        if (await canLaunchUrl(url)) {
+          await launchUrl(url, mode: LaunchMode.externalApplication);
+        } else {
+          kr_showToast("common.cannotOpenBrowser".tr);
+        }
+      } catch (e) {
+        kr_showToast("common.openLinkFailed".tr);
+      } finally {
+        // 延迟重置状态
+        Future.delayed(const Duration(seconds: 2), () {
+          _kr_isOpeningCustomerService = false;
+        });
+      }
+      return;
+    }
+
+    // 移动平台 (Android/iOS)：直接调用原生 SDK，避免页面跳转闪烁
+    if (Platform.isAndroid || Platform.isIOS) {
+      _kr_isOpeningCustomerService = true;
+
+      // 预先显示加载提示（可选，原生 SDK 启动很快）
+      // kr_showToast('userInfo.openingCustomerService'.tr);
+
+      try {
+        // 优先使用已注册的控制器
+        KRCrispController crispController;
+        if (Get.isRegistered<KRCrispController>()) {
+          crispController = Get.find<KRCrispController>();
+        } else {
+          crispController = Get.put(KRCrispController(), permanent: true);
+        }
+        // 直接调用原生打开方法
+        await crispController.kr_openNativeCrispChat();
+      } catch (e) {
+        debugPrint('打开原生客服失败: $e');
+        // 如果原生失败，可以考虑降级到内置页面或报错
+        Get.toNamed(Routes.KR_CRISP);
+      } finally {
+        Future.delayed(const Duration(seconds: 2), () {
+          _kr_isOpeningCustomerService = false;
+        });
+      }
+      return;
+    }
+
+    // macOS/桌面平台：跳转内置页面 (WebView 实现)
+    _kr_isOpeningCustomerService = true;
+
+    Get.toNamed(Routes.KR_CRISP);
+
+    // 延迟重置状态
+    Future.delayed(const Duration(seconds: 2), () {
+      _kr_isOpeningCustomerService = false;
+    });
+  }
+
  /// 提示 meesage: 提示内容, toastPosition: 提示显示的位置, timeout: 显示时间（毫秒）
  static kr_showToast(String message,
      {KRToastPosition toastPosition = KRToastPosition.center,