hi-frontend/docs/admin/users-support/users.md

User Management

The User Management module manages all user accounts in the system, which is the foundation of system operations.

Overview

User List

View and manage all users:

• User Info: Username, email, phone
• User Group: VIP/Regular/Trial, etc.
• Account Status: Active/Disabled/Expired
• Balance: Account balance
• Traffic: Used/Total traffic
• Validity: Subscription expiry date
• Registration: Account registration date
• Last Login: Last login time

User Filtering

Quickly find users:

• By Status: Active/Disabled/Expired
• By Group: VIP/Regular users
• By Registration: Date range filter
• By Traffic: Filter by traffic usage
• By Device: Online/Offline users
• Search: Username/Email/Phone search

Add User

Manually create new user account:

Basic Info

• Username: Login username (unique)
• Email: User email address
• Phone: Contact phone (optional)
• Password: Initial password

Subscription Info

• User Group: Select user group
• Traffic Quota: Set traffic allowance
• Validity: Set expiry date
• Speed Limit: Set rate cap
• Device Limit: Concurrent device count

Account Settings

• Balance: Initial account balance
• Points: Initial points
• Referral Code: Custom invite code
• Notes: User notes

Edit User

Modify user info and config:

• Update Basic Info: Change email, phone, etc.
• Adjust Subscription: Modify traffic, validity
• Balance Operations: Top-up or deduct balance
• Reset Password: Reset password for user
• Change Group: Upgrade or downgrade group

Delete User

Delete user account:

• Soft Delete: Mark deleted but keep data
• Hard Delete: Permanently delete user and data
• Batch Delete: Delete multiple users

::: warning Warning Deleting a user will clear all subscriptions and usage records. Proceed with caution. :::

User Operations

Disable/Enable

Control user account status:

• Disable Account: Suspend service access
• Enable Account: Restore normal usage
• Disable Reason: Record reason
• Auto Unban: Set auto-unban time

Traffic Operations

Manage user traffic:

• Add Traffic: Add traffic for user
• Deduct Traffic: Deduct user traffic
• Reset Traffic: Reset to initial value
• Traffic Log: View traffic change history

Duration Operations

Manage subscription duration:

• Extend Time: Extend validity period
• Shorten Time: Reduce duration
• Set Expiry: Set specific expiry date
• Lifetime: Set to never expire

Balance Operations

Manage user balance:

• Top-up: Recharge user account
• Deduct: Deduct from account
• Transfer: Transfer between users
• Balance Log: View balance changes

User Details

Basic Info

View complete user information:

• Account basic profile
• Subscription status and quota
• Balance and points
• Referral information

Subscription Info

View user subscription details:

• Current subscription package
• Traffic usage
• Remaining validity
• Node access permissions

Usage Statistics

Analyze user usage data:

• Traffic Stats: Daily/Weekly/Monthly traffic
• Online Duration: Usage time statistics
• Node Preference: Common node analysis
• Device Stats: Device count statistics

Order Records

View user purchase history:

• Historical order list
• Order amount statistics
• Purchase frequency analysis
• Renewal status

Login Records

View user login history:

• Login time
• Login IP
• Login device
• Login location

Online Devices

View user online devices:

• Device type and OS
• Connected node
• Online duration
• Force offline function

User Grouping

Group Management

Create and manage user groups:

• Group Name: User group display name
• Permissions: Node access permissions
• Traffic Quota: Default group traffic
• Speed Limit: Group rate cap
• Other Limits: Devices, concurrency, etc.

Batch Grouping

Batch set user groups:

• Select multiple users
• Specify target group
• Batch update groups
• Keep or reset quotas

User Search

Advanced Search

Search users with multiple conditions:

• Combined Conditions: Multiple criteria
• Range Search: Traffic, balance ranges
• Time Range: Registration, expiry
• Custom Fields: Notes and other fields

Save Search

Save frequently used search criteria:

• Quick apply search
• Manage saved searches
• Share search criteria

User Export

Export user data:

Export Options

• Export Format: Excel/CSV
• Export Fields: Custom export fields
• Data Range: All or filtered results
• Data Masking: Handle sensitive info

Batch Import

Batch import users:

• Download import template
• Fill user data
• Upload Excel file
• Validate and import

User Notification

Send Notification

Send messages to users:

• Internal Message: System notifications
• Email: Send email notifications
• SMS: Send SMS notifications
• Batch Notify: Send messages in batch

Notification Templates

Manage notification templates:

• Create message templates
• Use variable substitution
• Multi-language templates
• Scheduled sending

User Analysis

User Profile

Analyze user characteristics:

• Basic Attributes: Age, region distribution
• Behavioral: Usage habits, activity
• Consumption: AOV, repurchase rate
• Churn Risk: Churn prediction

User Value

Evaluate user value:

• RFM Analysis: Recency, Frequency, Monetary
• Lifecycle: User lifecycle stage
• Contribution: Revenue contribution ranking
• Activity: Usage activity level

User Security

Security Settings

Enhance account security:

• Force 2FA: Require two-factor auth
• IP Whitelist: Restrict login IPs
• Device Management: Manage authorized devices
• Anomaly Detection: Detect abnormal logins

Risk Control

Prevent malicious users:

• Behavior Monitoring: Monitor abnormal behavior
• Risk Scoring: User risk level
• Auto Ban: Auto-disable on rule trigger
• Blacklist: Permanently block users

Best Practices

• Regularly review user account status
• Process expired user renewals promptly
• Focus on high-value user needs
• Analyze churn user reasons
• Protect user privacy data
• Establish tiered user service

Troubleshooting

Cannot Login

Check:

1. Is account disabled
2. Is password correct
3. Are security restrictions triggered
4. Is system service normal

Traffic Anomaly

Possible reasons:

1. Statistics service failure
2. Node reporting anomaly
3. User device issues
4. Malicious usage

Batch Operation Failed

Check:

1. Number of users selected
2. Operation permissions
3. Is data format correct
4. Are system resources sufficient

Next Steps

• Ticket Management - Handle user tickets
• Order Management - View user orders
• Login Logs - View login records